What are the conditions of return/ replace my product?

-If you receive wrong product.

-If you receive expired product.

-If you receive damaged product (Physically Damaged Product or –Tampered product or packaging.

-In condition of Missing Product.

What are the conditions of return/ replacement requests will not be accepted?

Opened/ used/ altered products. Original packaging (mono cartons, labels, etc.) missing. The damaged/ missing product is reported within 2 days from the date of delivery.

How are returns processed?

Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 6-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

There are two condition to cancel your order:

You have to give reason for cancellation.

{Mention the Process of cancel} Note – Orders can be only cancelled till the status is “Ready to Ship”.

How will I receive the refund for my cancelled or returned product?

Paid amount will be returned to your wallet.

How long does it take to receive a refund for a cancelled order or returned product?

It may take 7 business working days.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 2 days of delivery.